This website is owned and operated by HAULERS ENTERPRISE (hereinafter shall be referred to as “Haulers”). Haulers reserves the right, at its sole discretion, to change, modify, add or remove these Terms and Conditions from time to time and the customers shall be bound to observe and comply with such terms and conditions prevailing from time to time.
“Delivery Working Hours” shall mean 9am to 8pm.
“Sender” shall mean the Service User who uses this Delivery Service.
“Haulers” shall mean the Service Provider who provides the Delivery Services to the Service User.
“Recipient” shall mean the end receiver who receives the parcel through the Delivery Service provided by Haulers.
For Standard delivery, Haulers shall deliver the goods within 3 working days from the day of pick up anytime between the Delivery Working Hours. Currently the delivery only be limited to Peninsular Malaysia.
In the event a delivery attempt is unsuccessful due to the unavailability of the Recipient at the designated address, the Recipient will receive an email notice in relation to the failed delivery attempts. Haulers shall perform a 2nd and 3rd attempt to deliver said goods. Pursuant to the 3rd failed attempt, Haulers shall return said goods to the Sender and shall be deemed to have fulfilled its obligations and shall be fully entitled to the delivery fee for said goods.
In the event the goods are lost or damaged as a result of Haulers’s poor handling subject to Clause 3.b., Parties agree that Haulers shall be liable for no more than the value of the goods.
In view of health, hazard and safety, Haulers reserves the right to dispose of the damaged goods. Unless a claim for loss or damage of the goods is made within 7 days from the completion of Delivery Services and according to Haulers’s prevailing standard procedure, Shipper irrevocably and perpetually waives all claims for lost or damaged goods.
The Sender will receive the payment of compensation within 7 working days from such time as the goods has been declared lost or damaged by the Haulers and in any case no longer than 30 days from the submission of any such claim by the Sender.
For avoidance of doubt, Haulers will not be liable for any damage to the goods while they are in the Sender’s possession and care.
All fragile items MUST be labelled with a fragile sticker, otherwise Haulers transport will not be liable for the damage.
Haulers shall remain contactable for all enquiries, whether from the Sender or its Recipients, through its email or its call centre from 24/7 every day.
Notwithstanding Clause 4.a., Haulers and the Sender shall agree on the following communication channels:
For Recipient and Sender;
Phone/Whatsapp: +60162304849
Email: support@haulers.com.my
Availability: 24/7
For potential Sales Matter;
Phone/Whatsapp: +60162304849
Email: sales@haulers.com.my
Availability: Between 9:00am to 6:00pm on a Working Day
It is the Sender’s responsibility to ensure that the name, address and telephone number of both the Sender and Recipient are clearly and accurately stated or populated with Haulers’s Support team.
It shall be the Sender’s responsibility to comply with the current government regulations and laws. Dangerous and prohibited items, including (but not limited to) explosives, poison, flammable items, radioactive material, compressed gas, corrosive, firearms, fragile items, and any items which by its nature or packaging may expose any threat or cause any injury or damage are prohibited by law and will not be accepted.
Furthermore, delivery is also not available for the following items below :
Items that exceed the size specification
Credit cards or ATM cards
Human or animal remains, religious artifices
Living things
Poisonous or toxic substances
Examination certificates, passports and insurance documentations which cannot be reproduced
Written drafts, original films, tapes and film material which cannot be reproduced
Cash, cheques, bills, stocks and other marketable securities
Perishables such as vegetables, fruits, etc.
Ownership, whether legal or beneficial, of goods shall at no point in time be considered to have transferred over to Haulers.
The Sender agrees that the goods do not contain any harmful, dangerous, illegal, controlled, unlawful, forbidden or objectionable material.
The Sender agrees to indemnify and hold Haulers harmless of and from any and all claims, demands, losses, causes of action, damage, lawsuits, judgments, including legal fees and costs, that may arise due to or as a result of the contents of the goods, with the sole exception of such claims, demands, losses, cause of action, damage, lawsuits, judgments, including legal fees and costs, resulting in personal injury or death AND resulting from Haulers’s negligence.
Haulers undertakes that during the term of this Agreement and following its termination, it shall not disclose or cause to be disclosed to others, Confidential Information. “Confidential Information” shall mean information regarding the business concerns, financial position or future plans of the Sender, its subsidiaries or affiliates and any other information of a confidential nature. This clause shall survive any expiry or termination of this Agreement.
These terms and conditions shall be subject to and construed in accordance with the laws of Malaysia. All proceedings and or disputes arising out of or connection with these terms and conditions shall be commenced in the Courts of Malaysia and the Parties hereby submit to the exclusive jurisdiction of such courts.
In no event shall Haulers be liable for any direct, indirect, punitive, incidental, special or consequential damages whatsoever arising out of or connected with the use or misuse of the Haulers services pursuant to this Delivery Service.
The Sender warrants that any personal data provided of its customers for the purpose of Haulers performing delivery services to said customers is complete, accurate and has been obtained with the consent of said customers for such purpose and is in adherence to the Personal Data Protection Act 2010, and the regulations thereunder, as may be amended from time to time (“PDPA”).
Haulers warrants that its collection, use, disclosure and processing of any personal data provided by the Sender shall adhere to the PDPA. Without prejudice to the generality of the foregoing, Haulers warrants and undertakes that it shall, with respect to personal data provided by the Sender:
Comply and procure the compliance of its officers, employees, agents, subcontractors and professional advisors with the PDPA;
Use appropriate and reasonable technical and organisational security measures against unauthorised or accidental access, collection, use, disclosure, copying, modification, disposal or destruction of such personal data, or any similar risks;
Not make any changes to its information security measures that would materially increase the risk of unauthorised access to such personal data; and
Delete or remove the means by which such personal data can be associated with particular individuals as soon as it reasonably considers that the purpose for which such personal data was collected is no longer being served by retention of the same.
a) These terms and conditions govern the acceptable use of Haulers’ logistics services and define misuse
to ensure fair and safe operations. By using our services, you agree to comply with these terms. Failure to
do so may result in penalties, suspension, or legal action.
b) Prohibited Activities
Users are strictly prohibited from engaging in the following activities while utilizing Haulers’ services:
i. Fraudulent Transactions – Providing false information, misrepresenting shipment details, or engaging in deceptive activities.
ii. Unauthorized Use – Using Haulers’ services for any illegal, unethical, or unauthorized purpose, including but not limited to transporting prohibited goods such as hazardous materials, illicit drugs, or contraband items.
iii. Tampering and Damage – Altering, tampering, or damaging Haulers’ equipment, vehicles, or shipment tracking systems.
iv. Non-Payment and Chargebacks – Failing to pay service fees, initiating unauthorized chargebacks, or engaging in payment fraud.
v. Overloading and Mislabeling – Providing incorrect weight, volume, or classification of shipments leading to operational hazards or inefficiencies.
vi. Hindrance to Operations – Interfering with or disrupting Haulers’ operations, including unauthorized access to systems, data breaches, or cyber-attacks.
vii. Abusive Behavior – Engaging in harassment, threats, or abusive behavior toward Haulers’ staff, drivers, or partners.
c) Consequences of Misuse
Haulers reserves the right to take action against any misuse, including:
i. Warnings and Suspensions – Issuing formal warnings, temporary or permanent service suspension.
ii. Monetary Penalties – Imposing fines or charges to recover damages caused by misuse.
iii. Legal Action – Pursuing legal proceedings against violators for breach of terms or damages incurred.
iv. Blacklist and Termination – Revoking access to Haulers’ services and adding violators to a blacklist preventing future use.
d) Reporting Misuse
Users and stakeholders are encouraged to report any misuse of Haulers’ services via 6016-230 4849 or support@haulers.com.my with relevant details and supporting evidence.
e) Amendments and Updates
Haulers reserves the right to amend these terms at any time. Updated terms will be posted on our official website, and continued use of our services constitutes acceptance of the revised terms.
f) Governing Law
These terms are governed by the applicable laws of Malaysia, and any disputes shall be resolved in accordance with local legal proceedings.
For further inquiries, contact Haulers at support@haulers.com.my.
a) This Cancellation Policy outlines the terms under which cancellations are permitted and any applicable fees or penalties. By using our services, you agree to comply with these terms.
b) Cancellation by Users
i. Pre-Scheduled Cancellations – Users may cancel a booking up to 24 hours before the scheduled pickup without incurring any charges.
ii. Last-Minute Cancellations – Cancellations made within 24 hours of the scheduled pickup may incur a cancellation fee.
iii. No-Show Policy – If the user fails to cancel and the service is dispatched, a full or partial fee may be charged.
iv. Refund Eligibility – Refunds, if applicable, will be processed within 14 business days to the original payment method.
c) Cancellation by Haulers
i. Operational Constraints – Haulers reserves the right to cancel bookings due to unforeseen circumstances such as weather conditions, vehicle breakdowns, or force majeure events.
ii. Non-Compliance – Bookings may be canceled if users violate Haulers’ terms, such as providing incorrect shipment details or attempting to transport prohibited items.
iii. Refund Process – In case of cancellations initiated by Haulers, users may be eligible for a full refund or an alternative rescheduling option.
d) Modification of Bookings – Users may request modifications to their bookings instead of cancellations, subject to availability and additional charges where applicable.
e) Dispute Resolution
For disputes related to cancellations, users may contact Haulers’ support team at 6016-230 4849 or support@haulers.com.my with relevant details.
f) Amendments and Updates
Haulers reserves the right to amend this Cancellation Policy at any time. Updated terms will be posted on our official website, and continued use of our services constitutes acceptance of the revised policy.
g) Governing Law
This policy is governed by the applicable laws of Malaysia, and any disputes shall be resolved in accordance with Malaysian legal proceedings.
For further inquiries, contact Haulers at support@haulers.com.my.
a) These Payment Terms govern all financial transactions between Haulers and its senders or partners.
By using Haulers’ services, you agree to comply with these payment terms and conditions.
b) Payment Obligations
i. Billing and Invoicing – Senders or partners will receive invoices for services rendered, which must be paid within the stipulated period mentioned in the invoice.
ii. Payment Methods – Payments can be made via bank transfer, credit/debit card, or other approved digital payment platforms.
iii. Currency and Taxation – All payments shall be made in Malaysian Ringgit (MYR) unless otherwise agreed. Applicable taxes, including SST, will be included in the invoice.
iv. Late Payments – Any payment not received by the due date may be subject to late fees or service suspension until payment is made.
v. Advance Payments – In certain cases, Haulers may require an advance deposit before commencing services.
c) Dispute Resolution on Payments
i. Billing Disputes – Any disputes regarding invoices must be reported to Haulers’ billing department within 7 days from the invoice date.
ii. Refunds – Refunds, if applicable, will be processed within 14 business days upon verification and approval.
d) Amendments and Updates
Haulers reserves the right to amend these payment terms at any time. Updated terms will be posted on our official website, and continued use of our services constitutes acceptance of the revised policy.
e) Governing Law
These payment terms are governed by the applicable laws of Malaysia, and any disputes shall be resolved in accordance with Malaysian legal proceedings.
For further inquiries, contact Haulers at support@haulers.com.my.